Starting a web hosting business (Chapter 7)
Chapter 7. Choose Help Desk, Live Chat & Knowledgebase Software
No web hosting is complete without support system. To provide excellent customer service, you'll need help desk software, live chat and knowledgebase software. It costs a lot of money to provide excellent customer service, and it really pays off if you do it well. One thing that you can do to reduce the number of customer service calls is by implementing a knowledgebase software. By allowing your users to search for frequently asked questions and answers, you could potentially reduce up to 50 percent of your call volume.
By adding frequently asked questions in your knowledgebase, as well as howtos for those frequently performed tasks will help your online users help themselves.
